However, once I unplugged the fridge a few times, turning the control knob to fix stopped working. I am wondering if somebody can guide me through the process of troubleshooting an issue with my fridge. The evaporator fan motor draws air over the evaporator (cooling) coils and circulates it throughout the refrigerator and freezer compartments. Light comes on normally. Where It’s Located: It is located between the fresh food compartment and the freezer in your refrigerator. There can be a variety of reasons your freezer is cold and the fridge is warm. I have a Whirlpool Gold refrig. On refrigerators with only one evaporator, the evaporator is located in the freezer compartment. The freezer side is not working, but refrig side is working. The refrigerator seems to be working fine. Whirlpool side by side fridge is warm but freezer is working just fine. I am wondering if somebody can guide me through the process of troubleshooting an issue with my fridge. After doing a bit of research I discovered how these side-by-side refrigerators work. On a side-by-side freezer/fridge, the air damper should be located in the upper left corner of the fridge. To determine if the evaporator fan motor is defective, try turning the fan blade by hand. I bought a Whirlpool side by side refrigerator with indoor ice and water. I am having a problem with my Samsung refrigerator/freezer. My whirlpool side by side refrigerator is not cooling on the refrigerator side. The freezer works but the fridge (right hand side) is not cooling. The freezer works but the fridge (right hand side) is not cooling. It is not cooling properly. There is frost build up in the freezer and I can see water on the right hand side. Air is coming into the freezer, but it seems like it is only about as cold as the refrigerator. 2. The freezer side is fine. Any help would be greatly appreciated. When your refrigerator has working lights, the … My ice cream is soft and only half frozen. If the evaporator coils are frosted over, the refrigerator will work harder to remove heat. The freezer side is not working, but refrig side is working. (Fridge still at moderate setting.) For example, current Whirlpool refrigerator/freezer units come preset to 0-degrees (F, not C) for the freezer … Is this something I - Answered by a verified Appliance Technician. Side-by-side - it's likely a 1999 model. Freezer temp setting at coldest level. Fridge won’t get cold? When the air damper can’t open, cold air cannot travel from the freezer to the fridge compartment, making it warmer. Air is coming into the freezer, but it seems like it is only about as cold as the refrigerator. There is frost build up in the freezer and I can see water on the right hand side. The refrigerator is an integral part of your household food storage system. There is humming noise and the freezer is not working, but the refrigerator is working. Before calling Whirlpool for service, you should follow some troubleshooting steps to resolve commonly reported problems. The fan is working because when I turn the indicator to the off position the fan shuts off and turns back on when I set it to colder. With the refrigerator and freezer located next to one another, the Whirlpool Side by Side Refrigerator model ED5PHE helps make storing fresh and frozen items more convenient. Check out this handy guide below to find out how to replace your evaporator fan. 15-20 degrees isn't cold enough, believe it or not :) There needs to be a significant temperature difference to rapidly draw the heat out of the items you want to freeze. - Yes, we moved the appliances properly, the fridge was moved with it standing upright, it was never placed on its side.